January 4, 2018Service Level Agreement • December 28th, 2017
Contract Type FiledDecember 28th, 2017Each fiscal year the terms of the Sonoma County Information Systems Central Support Team Service Level Agreement are reviewed and updated by the CST Project Manager and members of the Management Advisory Group (“MAG”). Annual document changes may include terminology updates, eliminating language that no longer applies, adding/deleting services, identifying staffing needs and Central Support Team operating costs.