Service Level Agreements for Capital ProgramsService Level Agreement • March 30th, 2020
Contract Type FiledMarch 30th, 2020Project Planning Receives capital project requests from University of Illinois colleges, institutes, and divisions, and facilitates approval of such projects at appropriate levels. Project Planners work with unit representatives to develop capital project scope, schedule, and budget, to achieve on-time, on-budget for 95% or more of projects managed. Planner success is measured by the following metrics, from the date of received Exhibit 1: