Common Contracts
12 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • May 25th, 2024
Issue Date Comment Author FINAL 01/04/2021 Agreed SLA with the customer Giuseppe La RoccaYin Chen v0.2 07/01/2022 Updated SLA template (v3.18) and the Customer Contact (Arnoud Gingold).Added Check-in service. Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • April 30th, 2024
For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED",
SERVICE LEVEL AGREEMENTService Level Agreement • February 12th, 2024
Issue Date Comment Author FINAL 21/05/2019 SLA agreed with the Customer. Giuseppe La RoccaMałgorzata Krakowian v0.1 29/10/2019 Increased the GB of RAM of the VM hosting theSOS web service Giuseppe La Rocca v0.2 17/01/2020 Extended agreement with the Customer till05/2021 Giuseppe La Rocca v0.3 11/06/2021 Extended the agreement with the Customer till05/2022. Added The EGI-AAI Check-In service Giuseppe La RoccaValeria Ardizzone v0.4 20/12/2021 Changed Component Provider. Sebastian Luna-Valero v0.5 01/12/2022 Extended agreement till 30/2023 Sebastian Luna-Valero
SERVICE LEVEL AGREEMENTService Level Agreement • January 22nd, 2024
Issue Date Comment Author FINAL 05/05/2021 Agreed SLA with the customer Enol FernándezGiuseppe La Rocca v0.2 22/01/2022 Update SLA template (v3.18) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • December 26th, 2023
Issue Date Comment Author FINAL 16/12/2021 Finalised agreement with the Customer Sebastian Luna-Valero,EGI.eu v0.2 13/01/2022 Updated SLA template (v2.13) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • November 3rd, 2023
Issue Date Comment Author FINAL 17/12/208 Final version agreed with the Customer Giuseppe La RoccaMałgorzata Krakowian v0.2 24/07/2019 Changed the name of the provider from CESNET-MetaCloud to CESNET-MCC Małgorzata Krakowian v0.3 22/11/2019 New final version of the SLA agreed with theCustomer. SLA extended till Dec. 2020 Giuseppe La Rocca v0.4 12/12/2021 Updated SLA template (v3.18) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • July 17th, 2023
Issue Date Comment Author FINAL 28/05/2021 Agreed SLA with the customer Giuseppe La RoccaMałgorzata Krakowian v0.2 25/01/2022 Updated SLA template (v3.18) Giuseppe La Rocca v0.3 11/06/2022 New capacity allocation in the tenancy:60 vCPU cores, 122 GB of RAM and 2TB of block storage Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • October 30th, 2022
Issue Date Comment Author FINAL 23/01/2020 SLA agreed with the customer. Giuseppe La RoccaMałgorzata Krakowian v0.2 24/04/2020 Extended pledged resources to support the EOSC-hub EaP application Giuseppe La Rocca v0.3 10/10/2020 Extended agreement till the end of theEOSC-hub project Giuseppe La Rocca v0.4 01/09/2021 Extended agreement till the end of EGI-ACEproject Yin Chen v0.5 05/01/2022 Updated SLA template (v3.18) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • July 4th, 2022
For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED",
SERVICE LEVEL AGREEMENTService Level Agreement • May 26th, 2022
Issue Date Comment Author FINAL 21/06/2016 SLA signed with the Customer Giuseppe La RoccaMałgorzata Krakowian v.2 05/02/2018 Updated SLA until 01/2020 Giuseppe La Rocca v.3 22/11/2019 Updated SLA until 01/2021 Giuseppe La Rocca v.4 31/03/2021 Updated Agreement to support the customer toin the context of the EGI-ACE project Giuseppe La Rocca v.5 15/07/2021 Doubled the list of resources in the tenancy Giuseppe La Rocca v.6 01/12/2021 Increased the resources allocation in thetenancy to reach the full quota Giuseppe La Rocca v.7 26/12/2021 Updated the SLA template (v3.18) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • May 18th, 2022
Issue Date Comment Author v0.1 23/07/2021 Created first version of the document Marta Gutiérrez David FINAL 17/08/2021 Final version Marta Gutiérrez David v0.2 07/02/2022 Updated SLA template (v3.18) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • January 9th, 2022
Issue Date Comment Author FINAL 21/05/2019 SLA agreed with the Customer. Giuseppe La RoccaMałgorzata Krakowian v0.1 29/10/2019 Increased the GB of RAM of the VM hosting theSOS web service Giuseppe La Rocca v0.2 17/01/2020 Extended agreement with the Customer till05/2021 Giuseppe La Rocca v0.3 11/06/2021 Extended the agreement with the Customer till05/2022. Added The EGI-AAI Check-In service Giuseppe La RoccaValeria Ardizzone v0.4 20/12/2021 Changed Component Provider. Sebastian Luna-Valero
