Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • August 19th, 2020
RanceLab® Rance Computer Pvt. Ltd. a company incorporated under the Companies Act, 1956 and having its registered office at 131, C.R. Avenue, Kolkata 700073, India. Unless repugnant to the context shall mean and include its successors-in-interest and permitted assigns. Customer Unless repugnant to the context shall mean and include its successors-in-interest and permitted assigns. Product RanceLab® FusionERP 8, Purchased Edition ATS (Annual Technology Support) Annual Technology Support includes new features and bug fixes done on the product through incremental release to offer hassle free operation. It also includes free support through Phone, Email, Remote Support, Web Documents, Web FAQ and Web Chat. ATS shall not include any other software or technologies developed by RanceLab®. Business Continuity Support (BCS) Covers realignment of various aspects of product usage with change in business process, hand holding during manpower transition at Customer’s end, temporary requirement of S
