Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • November 11th, 2022
While the Provider may schedule downtime periods (“Scheduled Downtime”) to perform system maintenance, backup, and upgrade functions, it typically does so one server at a time, virtually eliminating an impact on the Client or end user. By operating redundant and alternating servers and systems, the Provider ensures uninterrupted Services. Should the need arise to perform a Scheduled Downtime, however, the Provider will notify the Client administrator via an announcement on the status page at least twenty-four (24) hours prior to the event. The duration of a Scheduled Downtime is measured as the amount of elapsed time from when the Services are not available to perform operations to when the Services become available to perform operations.
