Service Level AgreementService Level Agreement • January 28th, 2022
Contract Type FiledJanuary 28th, 2022An SLA (Service Level Agreement) or Support agreement is like a warranty. It means a Partner Restaurant website is covered should any errors or bugs get spotted. The FoodHouse will address such issues under the response times listed below. In addition, The FoodHouse will edit menu items/text/images/settings on the website that sit outside the control of the Partner Restaurant - e.g. within the technical setting of the website.