Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT – E-LINE/EPL SERVICES & E-TREE (EP-TREE)Service Level Agreement • October 28th, 2015
This Service Level Agreement (“SLA”) uses the following service level standards for E-Line and E-Tree Services (“Agreement”) and establishes a credit mechanism if EPB does not achieve the specified service level standards. This SLA is a part of the E-Line Agreement between EPB and Customer.
