Common Contracts
2 similar Service Level Agreement contracts
CRITICAL SERVICE LEVEL AGREEMENTService Level Agreement • January 28th, 2022
Appendix C – Response Times For SOC Remote Managed Services Appendix D – Response Times For On-Site Hardware Maintenance Appendix E – How To Ask For Support
NETWORK BOXService Level Agreement • May 21st, 2021
SOC RESPONSE CRI INS IMP REQ OTH WORKING HOURS 24x7 12x6 9x5.5 9x5.5 9x5.5 RESPONSE TIME ON-SITE RESPONSE 3 hrs 0.5 hrs 6 hrs 6 hrs 6 hrs WORKING HOURS 9x5.5 12x6 9x5.5 9x5.5 9x5.5 RESPONSE TIME Singapore 24 hrs 24 hrs 24 hrs 24 hrs 24 hrs RESPONSE TIME Malaysia 48 hrs 48 hrs 48 hrs 48 hrs 48 hrs
