Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • January 24th, 2022
NO. TABLE OF CONTENTSCLAUSE PAGE NO. 1. DEFINITIONS 1 2. INTRODUCTION 5 3. DURATION AND VALIDITY 6 4. SERVICES AND SERVICE LEVELS 6 5. SERVICE LEVEL EXCLUSIONS 10 6. SERVICE CREDITS 11 7. CUSTOMER SUPPORT 13 8. INCIDENT AND SERVICE REQUEST REPORTING 14 9. REPAIRS AND MAINTENANCE 15 10. REPORTS 16
