Common Contracts
4 similar Service Level Agreement contracts
SAP Cloud Platform– Service Description GuideService Level Agreement • September 3rd, 2020
Service Level Agreement and Support The Service Level Agreement for SAP Cloud Services applies to the Cloud Services described in this Service Description Guide, provided, however, the System Availability SLA for all Cloud Services is 99.9% per month. Any deviations from the 99.9% System Availability SLA or any aspect of the standard Service Level Agreement for SAP Cloud Services are noted in the applicable Cloud Service terms in this Service Description Guide. The Service Level Agreement for SAPCloud Services can be found at: http://go.sap.com/about/agreements/cloud- services.html?search=Service Level Agreement (also available from SAP upon request). Maintenance Windows for all Cloud Services are set forth in the Service Level Agreement for SAP Cloud Services. Support Services SAP Enterprise Support, cloud edition applies to the Cloud Services, with any deviations noted in the applicable Cloud Service terms in this Service Description Guide. The terms of SAP Enterprise Support
SAP Cloud Platform– Service Description GuideService Level Agreement • August 11th, 2020
Service Level Agreement and Support The Service Level Agreement for SAP Cloud Services applies to the Cloud Services described in this Service Description Guide, provided, however, the System Availability SLA for all Cloud Services is 99.9% per month. Any deviations from the 99.9% System Availability SLA or any aspect of the standard Service Level Agreement for SAP Cloud Services are noted in the applicable Cloud Service terms in this Service Description Guide. The Service Level Agreement for SAPCloud Services can be found at: http://go.sap.com/about/agreements/cloud- services.html?search=Service Level Agreement (also available from SAP upon request). Maintenance Windows for all Cloud Services are set forth in the Service Level Agreement for SAP Cloud Services. Support Services SAP Enterprise Support, cloud edition applies to the Cloud Services, with any deviations noted in the applicable Cloud Service terms in this Service Description Guide. The terms of SAP Enterprise Support
