Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • February 23rd, 2021
This Service Level Agreement (this “SLA”) between NEC Canada, Inc. or the reseller of Services from which the applicable Service has been purchased (“Office Connection Peterborough Ltd.”) and the customer entity purchasing any of the Services (as defined below) (“You”) governs the use of the Cloud Voice Services under the terms of the Master Service Agreement (the “MSA”) between Office Connection Peterborough Ltd. and customer (“You”) and the relevant product Schedules between Office Connection Peterborough Ltd. and You and is incorporated into the MSA by reference. This SLA applies separately to each of Your Accounts and only if You receive the relevant Cloud Voice Services pursuant to an applicable product Schedule. Office Connection Peterborough Ltd. may update, amend, modify or supplement this SLA from time to time. Capitalized terms used herein but not otherwise defined will have their respective meanings set forth in the MSA. In the event of any conflict between this SLA and the
