Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • June 2nd, 2011
This Service Level Agreement (SLA) is provided by ECS and is intended to define services and responsibilities between ECS and customer. ECS along with contracted 3rd party partners agree to provide it’s customers with the following service opportunities. This Service Level Agreement (“SLA”) applies to and governs such ECS SharePoint, Web Hosting, Virtual Private Server, Exchange Hosting, CRM and other remotely provided services as ECS may offer from time to time and further defined below (collectively, “Services” and each a “Service”) and that You order and pay for in accordance with and subject to your compliance with ECS’s Master Service Agreement (“MSA”). Except as noted below, this SLA applies to each of the SharePoint, Web Hosting, Virtual Private Server, Exchange Hosting and CRM Services. Capitalized terms in this SLA have the meaning set forth in the MSA unless they are otherwise defined herein or the context requires otherwise.
