Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • March 30th, 2021
This agreement has no statutory or contractual basis but is issued with, and is subject to, agreement between the Traffic Commissioners for Great Britain and the Driver and Vehicle Standards Agency. Commencement: March 2021 Contents: PART A – Overview of the AgreementIntroductionParties to this agreementSLA implementation and review PART B – Services covered by the agreementServices to be provided by DVSA Support for the TC functionsMonitoring, audit and performance reporting PART C – AnnexesAnnex A – Service standard measuresAnnex B - Provision of individual offices for traffic commissioners and tribunal facilitiesAnnex C – Data handling SLAAnnex D – Data retention schedule and storage systems Annex E – Audit process for staff working under delegated authority from the traffic commissioners
