Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT (“SLA”) FOR THE PROVISION OF LEGAL SERVICESService Level Agreement • September 21st, 2017
This Service Level Agreement (“SLA”) should not be taken as any form of instruction to limit your role or to reduce the quality of the representation provided. Rather, it should be regarded as a reasonable managerial requirement which provides a template for your representation of the Client. There is clearly a degree of flexibility in the application of this SLA to specific situations and you are therefore encouraged to discuss any questions of your engagement with the Client should a situation arise that is not specifically addressed in the following sections. Nothing herein, (including references to “Client” for billing purposes) should be construed as mitigating or in any way limiting the Law Firm’s obligation to its client in matters involving representation of insureds under policies containing defense obligations.
