ContractService Level Agreement • March 10th, 2021
Contract Type FiledMarch 10th, 2021SERVICE LEVEL AGREEMENT FOR SAP HANA ENTERPRISE CLOUD; RISE WITH SAP S/4HANA CLOUD, PRIVATE EDITION;SAP ERP, PRIVATE CLOUD EDITION; AND SAP S/4HANA CLOUD, EXTENDED EDITION СОГЛАШЕНИЕ ОБ УРОВНЕ ОБСЛУЖИВАНИЯ ДЛЯ УСЛУГSAP HANA ENTERPRISE CLOUD; RISE WITH SAP S/4HANA CLOUD, PRIVATE EDITION;SAP ERP, PRIVATE CLOUD EDITION; ИSAP S/4HANA CLOUD, EXTENDED EDITION This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition; SAP S/4HANA, private cloud edition; SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); and SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for the HEC Services, Private Cloud Edition Services, EX Services and Server Provisioning to which Customer has subscribed in an Order Form with SAP. Настоящее Соглашение об уровне обслуживания для Услуг S