Common Contracts
2 similar Service Level Agreement contracts
Standard Service Level Agreement (Service based SLA) for “Research Data Node”Service Level Agreement • October 14th, 2020
Version Change reference Date Autor URL 0.1 Initial draft forreview/discussion 15.03.2019 C. Barillari https://share.id.ethz.ch/services/Shared%20Documents/Service-Artifacts.docx 0.2 revisions 26.07.2019 C. Barillari 0.3 revisions 15.11.2019 C. Barillari 0.4 revisions 07.02.2020 C. Barillari 1.0 Final revisions 09.10.2020 C. Barillari
Standard Service Level Agreement (Service based SLA) for “Research Data Node”Service Level Agreement • October 14th, 2020
Table of Contents 1 Service Description 32 Benefits for the customer 43 Quality 74 Monitoring 95 Options and additional features 106 Administrative 127 General Guidelines 13
