Common Contracts
1 similar Service Level Agreement contracts
ContractService Level Agreement • July 3rd, 2017
Service Level Agreement 1. Scope The scope of the present Service Level Agreement (hereinafter referred to as “SLA”) is to define the quality parametersof the Service “ ” provided to the Customer by the Supplier in accordance with the Order Form № / to Master Service Agreement signed on , hereinafter referred to as “Quality parameters”. 2. Parties Supplier: Sofia Connect EAD, a company incorporated in Bulgaria (registered no. 204636154) whose registered addressis at 2 Kukush Str., fl.2, office space 215-216, Sofia, 1345, Bulgaria Customer: a company incorporated in (registered no. ), whose registered office /principal place of business is at 3. Definitions 3.1. MSA Master Service Agreement signed on between the Parties under p.2 above 3.2. Service As specified in the Order Form № / . 3.3. Working days Working days are weekdays from Monday to Friday, inclusive, with the exception of days which are official holidays ofthe Republic of Bulgaria. 3.4. Working hours Working hours are from 9.
