Common Contracts
1 similar Level Agreement contracts
runZero Care Support Service Level AgreementLevel Agreement • June 8th, 2024
This runZero Care Support Service Level Agreement (“Support SLA”) is incorporated into the runZero Master Subscription Agreement located at www.runzero.com/legal/terms/ (the “Agreement”) and applies solely to the extent Customer purchases the runZero Care support package. All terms that are capitalized but not defined in this Support SLA will have the same meaning as ascribed to those in the Agreement. During the term of the Agreement and the applicable Subscription Term, runZero will target support response times according to the severity levels described below.
