Common Contracts
1 similar Service Level Agreement contracts
ContractService Level Agreement • July 22nd, 2019
SERVICE LEVEL AGREEMENT SUSITARIMAS DĖL PASLAUGŲ LYGIO 11/04/2019Version 1.4. 2019-04-11Versija 1.4. 1. General terms and conditions 1.1. This SLA stipulates the additional terms and conditions applicable to the provided Services relating to the BIS FORPOST (hereinafter – BIS) support under the Service Agreement concluded with the Customer.1.2. SLA terms and conditions become applicable to the Customer after they are published on the website www.fininbox.com, and remain valid until a new SLA version is published.1.3. After expiration of the Service Agreement concluded with the Customer, all the Customer rights stipulated herein shall be considered to be expired on the last day of the Service agreement validity period.1.4. In case of a dispute regarding the Service Level, the Parties shall follow the SLA version that is valid on a day of performance/non-performance of specific actions. To avoid any discrepancies, it is hereby stipulated that the Customer shall prove that a specific SLA
