Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • May 29th, 2009
As most traditional IT services are based around site visits by engineers, an SLA is often based upon how quickly you see someone on site. Many of the services delivered by us are „invisible‟ to a non-technical end user. To ensure that our clients get value for their money, we seek to make our „invisible‟ services „visible‟. To do that this SLA outlines all of the tasks that we perform as a part of the SLA, what the tasks do, how they work, and how you can tell very easily if we are performing our tasks per the SLA. Our fundamental premise is to provide better service remotely and to avoid onsite visits whenever possible, so that we can keep down the cost of providing support and reduce down-time; thus benefiting all of our clients.
