Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • March 27th, 2020
VTSL is committed to providing the highest levels of performance, reliability and survivability of its Hosted VoIP Telephony services. As one measure of our ongoing commitment to excellent customer service, VTSL provides a Service Level Agreement (SLA) covering our VoIP services and the ability for customers to determine adherence to these SLAs. If an Eligible Customer experiences performance that does meet the applicable commitments set forth in this SLA, then VTSL will issue the Eligible Customer a Service Credit. This SLA describes VTSL’ target network performance and service level metric for its VoIP services. This SLA does not apply to Internet connectivity provided by third parties or Access Network provided by VTSL, although failure of the same to perform will affect the VTSL Service.
