Common Contracts
1 similar null contracts
Service Level AgreementsAugust 23rd, 2024
System Availability 99.9% The percentage of time full system functionality is available during any quarter. System availability excludes approved maintenance time. A=(T-M-D)/(T-M) x 100% A = Availability T = Total Quarterly Minutes M = Approved Quarterly Maintenance Time D = Downtime Quarterly For System Availability between 99.89% - 99.85% - the Service Credit will be 2.5% of the quarterly SaaS subscription. For System Availability between 99.84% - 99.80% - the Service Credit will be 5% of the quarterly SaaS subscription. For System Availability <99.80% - the Service Credit will be 10% of the quarterly SaaS subscription.
