Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • April 9th, 2014
This service level agreement defines the Hosting Service for the benefit of its clients and their customers. CompassLearning places a high priority on providing availability to CompassLearning Odyssey educational software. CompassLearning is committed to providing a reliable, high-quality software to support its customers. The overall Service Availability Metric for the Odyssey system running 24 hours per day, 7 days per week, is 99.5%, measured on a monthly basis.
