Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • January 23rd, 2012
Contract Type FiledJanuary 23rd, 2012DIR’s Technology Center Operations Division has responsibility for the data center services program, including oversight of the Agreement. The division works with DIR Customers and DCS Service Providers to facilitate the delivery of and payment for the Services. The division includes approximately 34 staff that are divided among three sections. The Transformation section oversees the transformation program and includes Transformation Representatives assigned to support multiple DIR Customers through the transformation process. The Transformation Manager is the Chair of the Transformation Solution Group. The Data Center Services section focuses on day-to-day operations and includes Service Representatives assigned to help multiple DIR Customers communicate their needs and address their issues. The Data Center Services Manager is the co-chair of the Service Delivery Solution Group, the Chief Technical Architect is the co-chair of the Technology Solution Group, and the lead Project Specia