Appendix 12 to Eleventh Amendment ofData Center Services Service Component Provider Master Services Agreement • May 5th, 2020
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • May 5th, 2020
Change Log CCR Amendment Date Description CCR-18, CCR-19 Amendment 2 June 30, 2012 • Changed “ACS” to “Xerox”• Aligned financial forecasting with state’s fiscal year, started forecasting in Q4 of 2012• Changed “Consolidated File and Print” to “Enterprise File and Print”• Added additional project pool hours for July 2012-June 2012 and capped pool hour rollover• Added definition of “Software Maintenance Period” and DIR option to spread SSC over the Software Maintenance Period• Differentiated between SSC charge for 12-month period and for periods longer than 12 months• Added Exadata Service Charge section CCR-31 Amendment 3 September 28, 2012 • Added Section 7.1 – E-mail Migration Minimum Volume Floor• Designated which Server RUs are subject to true-up in Section 8.1• Added ADFS servers to E-mail line in Table A• Updated Resource Unit descriptions in Section 19.5 header• Added Subsection 19.5(c) - Utility Server Services – Microsoft Office 365 Email Accounts• Added Subsection 19.5(d) -
Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 1st, 2019
Master Services AgreementData Center Services Service Component Provider Master Services Agreement • September 4th, 2018
Change Log CCR Amendment Date Description CCR- XX Amendment 13 January 31, 2018 • Added language to Section 1 to allow for other Cloud Service Providers upon Agreement by the parties per CN547.• Added liability language to Section 4 per CN547.
Data Center Services Services Statement of WorkData Center Services Service Component Provider Master Services Agreement • January 23rd, 2012
Service Provider will provide a solution that supports all of the business processes described in this Statement of Work and its Attachments, and that all Services, unless otherwise specifically stated, are included in the Base Charges.
DIR Contract No. DIR-DCS-SCP-MSA-002Data Center Services Service Component Provider Master Services Agreement • February 1st, 2019
This Attachment contains a summary description of the format, content, and frequency of key reports required by DIR and DIR Customer.
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 22nd, 2012
Appendix 3 to Eleventh Amendment ofData Center Services Service Component Provider Master Services Agreement • June 2nd, 2016
Appendix to Twelfth Amendment ofData Center Services Service Component Provider Master Services Agreement • June 8th, 2017
Upon the occurrence of a disaster under the applicable Disaster Recovery Plans (DRPs), Service Provider shall promptly provide DR Services, including as described in and in accordance with the requirements of this Exhibit. In addition, this Exhibit sets forth certain requirements that Service Provider shall comply with in developing, maintaining and implementing DRPs.
Appendix 8 to Eleventh Amendment ofData Center Services Service Component Provider Master Services Agreement • June 2nd, 2016
Service Provider will provide a solution that supports all of the business processes described in this Statement of Work and its Attachments, and that all Services, unless otherwise specifically stated, are included in the Base Charges.
Statement of WorkData Center Services Service Component Provider Master Services Agreement • September 28th, 2012
Service Provider will provide a solution that supports all of the business processes described in this Statement of Work and its Attachments, and that all Services, unless otherwise specifically stated, are included in the Base Charges.
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 22nd, 2012
This Exhibit 18 describes Third Party Materials, Equipment Leases and Third Party Contracts exceptions pursuant to Section 6.4(c) of the Agreement. Set forth below are the Third Party Materials licenses, Equipment leases and Third Party Contracts for which Service Provider is financially responsible but for which Service Provider is unable to obtain all of the rights set forth in Section 6.4(c). Unless otherwise defined herein, capitalized terms have the meanings set forth in the Agreement or Exhibit 1 to the Agreement.
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • March 28th, 2017
Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 1st, 2019
Change Log CCR Amendment Date Description CCR-18, CCR-19 Amendment 2 June 30, 2012 • Added language to definitions for “Acceptance Review Period” and “Business Day” CCR-31 Amendment 3 September 28,2012 • Added definitions for “Email Minimum Volume Floor,” “Microsoft Office 365,” “Microsoft Office 365 Email Accounts,” “Microsoft Office 365 AnnualMinimum Volume Commitment Date,” “Microsoft Office 365 Outsourcer Enrollment Agreement,” and“Service Level Credit Start Date” CCR-37 Amendment 4 October 31, 2012 • Added definition for “DCS Customer” Amendment7 June 28, 2013 • Added definitions for “Exadata Instance” and “Exadata Instance Add-On Schema” Amendment8 March 1, 2014 • Revised definition for “Appliances” CCR- 160 Amendment 10 May 1, 2015 • Added definition for “Specialty Engine”• Deleted Optional “Public Cloud Portal”• Deleted “Optional Public Cloud Services Service”• Deleted “Product Service Description” CCR- 189 Amendment 11 May 31, 2015 • Added definition for “ Cloud Service
Cross-Functional Services Service Component Provider Statement of WorkData Center Services Service Component Provider Master Services Agreement • June 2nd, 2016
Change Log CCR Amendment Date Description CCR-31 Amendment 3 September 28, 2012 • Updated Service Provider name from “ACS” to “Xerox”• Added Section A.2.7.2, “Microsoft Office 365 EmailServices” Amendment 8 March 1, 2014 • Changed quarterly logical security reviews to semi-annual in Section A.2.6.5-10• Changed Service Catalog Update delivery from monthly toquarterly in Section A.3.4-1 Amendment9 April 21, 2015 Amended Section A.4.4.1 – support new businessdevelopment
Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 22nd, 2012
DIR’s Technology Center Operations Division has responsibility for the data center services program, including oversight of the Agreement. The division works with DIR Customers and DCS Service Providers to facilitate the delivery of and payment for the Services. The division includes approximately 34 staff that are divided among three sections. The Transformation section oversees the transformation program and includes Transformation Representatives assigned to support multiple DIR Customers through the transformation process. The Transformation Manager is the Chair of the Transformation Solution Group. The Data Center Services section focuses on day-to-day operations and includes Service Representatives assigned to help multiple DIR Customers communicate their needs and address their issues. The Data Center Services Manager is the co-chair of the Service Delivery Solution Group, the Chief Technical Architect is the co-chair of the Technology Solution Group, and the lead Project Specia
Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 22nd, 2012
This document contains common terms and acronyms that may be included in the Agreement, or are otherwise common terms in the IT industry.
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • August 2nd, 2012
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • May 4th, 2012
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • August 2nd, 2012
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • January 17th, 2012 • Texas
Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • December 7th, 2012
Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 22nd, 2012
DIR has adopted the ITIL framework for service management. As part of this framework, each Incident and Problem will be assessed in terms of its Impact upon the business of DIR and DIR Customers and the Urgency with which DIR and DIR Customers require the Incident or Problem to be Resolved or a work around to be implemented. The Incident or Problem shall be assigned a Severity Level based on this assessment. This Section sets forth qualitative descriptions of Severity Levels associated with the Services.
Master Services AgreementData Center Services Service Component Provider Master Services Agreement • June 8th, 2017
This document contains common terms and acronyms that may be included in the Agreement, or are otherwise common terms in the IT industry.
Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • October 7th, 2018
CCR Amendment Date Description CCR203 Administrative Change 8/26/2016 Update delivery due date for the DR Test Plan & Schedule (DRP‐ 369.16‐153) from 10/1/2016 to 10/15/2016 on Row 12. CCR246 Administrative Change 6/1/2017 Update delivery due date for the DR Test Plan & Schedule from 10/1/2017 to 6/1/2017 to align with the MSI's Attachment 8‐B. CCR252 Administrative Change 7/7/2017 Added the 2017 and 2018 Security Assessment Remediation critical deliverables in rows 40 and 41. They were inadvertently left out in revisions from February 2014. CCR270 Administrative Change 1/16/2018 * Updated the MSI Ref ID #s for several DR Test Plan & Schedule deliverables (clean up);* Updated the due date for the 2018 Security Assessment Remediation deliverable from 8/31/18 to 4/10/18 to align withAttachment 17‐C. CN Administrative Change 8/31/2018 *Added Annual Security Plans, Annual Technology Plans, Annual Technology Refresh Plans, Customer Satisfaction Improvement Plans, DR Test Plans, Security Ass
Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • January 23rd, 2012
DIR’s Technology Center Operations Division has responsibility for the data center services program, including oversight of the Agreement. The division works with DIR Customers and DCS Service Providers to facilitate the delivery of and payment for the Services. The division includes approximately 34 staff that are divided among three sections. The Transformation section oversees the transformation program and includes Transformation Representatives assigned to support multiple DIR Customers through the transformation process. The Transformation Manager is the Chair of the Transformation Solution Group. The Data Center Services section focuses on day-to-day operations and includes Service Representatives assigned to help multiple DIR Customers communicate their needs and address their issues. The Data Center Services Manager is the co-chair of the Service Delivery Solution Group, the Chief Technical Architect is the co-chair of the Technology Solution Group, and the lead Project Specia
Appendix 21 to Eleventh Amendment ofData Center Services Service Component Provider Master Services Agreement • June 3rd, 2016
Upon the occurrence of a disaster under the applicable Disaster Recovery Plans (DRPs), Service Provider shall promptly provide DR Services, including as described in and in accordance with the requirements of this Exhibit. In addition, this Exhibit sets forth certain requirements that Service Provider shall comply with in developing, maintaining and implementing DRPs.
Master Services AgreementData Center Services Service Component Provider Master Services Agreement • September 4th, 2018
Change Log CCR Amendment Date Description XXX 13 01/31/2018 • Updated the methodology page to read: “Exhibit 6 is a point of reference at contract execution with future governance updates made in accordance with the DCS Governance OverviewService Management Manual”.
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • February 22nd, 2012
Attachment to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • June 2nd, 2016
This document contains common terms and acronyms that may be included in the Agreement, or are otherwise common terms in the IT industry.
Exhibit to Data Center Services Service Component Provider Master Services AgreementData Center Services Service Component Provider Master Services Agreement • January 23rd, 2012
