Common Contracts

RE: Docket 3628 – National Grid’s Service Quality Plan Agreement to Modify Performance Benchmarks

Service Quality Plan Agreement • March 14th, 2007

• Contract Type
  Service Quality Plan Agreement
• Filed
  March 14th, 2007

Enclosed please find ten (10) copies of an Agreement to Modify Performance Benchmarks (“Agreement”) between National Grid1 (“Company”) and the Division of Public Utilities and Carriers (“Division”), relating to the Company’s existing Service Quality Plan (“current SQ plan”). Specifically, this Agreement proposes the adoption of IEEE Standard 1366-2003 for calculation of service quality (“SQ”) performance for reliability, beginning with calendar year 2007.