RE: Docket 3628 – National Grid’s Service Quality Plan Agreement to Modify Performance BenchmarksService Quality Plan Agreement • March 14th, 2007
Enclosed please find ten (10) copies of an Agreement to Modify Performance Benchmarks (“Agreement”) between National Grid1 (“Company”) and the Division of Public Utilities and Carriers (“Division”), relating to the Company’s existing Service Quality Plan (“current SQ plan”). Specifically, this Agreement proposes the adoption of IEEE Standard 1366-2003 for calculation of service quality (“SQ”) performance for reliability, beginning with calendar year 2007.
