Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • March 2nd, 2012
The User Support Services/Helpdesk Unit is the window and first point of contact for all IT incidents reports. The Unit provides a broad array of support services to the UWI Community. The Helpdesk staff is trained to talk you through a problem whilst you are on the phone, coordinate and manage the needs of our walk-in customers and manage and execute the requests of our online customers. All IT incidents are logged in the incidents tracking system.
