Common Contracts
1 similar Service Level Agreement contracts
Service Level DescriptionService Level Agreement • October 17th, 2017
The Services are performed by a Customer Success Manager (“CSM”) who serves as the primary point of contact to assist Customer with their platform adoption and value realization. This service is not intended to replace Customer Support, but rather help ensure that the Subscription Services are being adopted and utilized by users as expected in the initial purchase. Customer will also provide a primary (and secondary) point of contact for any
