Common Contracts
1 similar Service Level Agreement contracts
Crownpeak Service Level Agreement (SLA)Service Level Agreement • July 31st, 2023
This Service Level Agreement (“SLA”), to the extent incorporated by reference by a corresponding order form (“Order Form”), governs the resolution of issues that may arise in connection with your use of the Service offered by Crownpeak to you under such Order Form. In this SLA, the terms “you” and its derivatives shall mean “Customer”, and “we” and its derivatives shall mean “Crownpeak”, as defined in the Order Form or Master Services Agreement (“MSA”) identified in the Order Form. Other capitalized terms used herein but not defined have the meanings given to such terms in the MSA. This SLA is also incorporated into any MSA entered into by Customer and Crownpeak.
