Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT FOR PRIVATE CLOUD EDITION SERVICES, TAILORED OPTION SERVICES, EX SERVICES, HEC SERVICESService Level Agreement • August 11th, 2022
This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”); RISE with SAP S/4HANA Cloud, private edition, tailored option; and SAP ERP, private cloud edition, tailored option (collectively, “Tailored Option Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services, Tailored Option Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.
