Common Contracts
2 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • April 12th, 2017
This Service Level Agreement ("SLA") sets expectations between the parties concerning the levels of Intensive hosting services to be provided by Opus. This SLA is attached to and incorporated by reference into the Service Order signed by Customer and Opus and is subject to all terms and conditions set forth in the Master Customer Agreement ("MCA") referred to therein. Capitalized terms used and not defined herein shall have the meanings given them in the MCA.
SERVICE LEVEL AGREEMENTService Level Agreement • March 2nd, 2017
This Service Level Agreement ("SLA") sets expectations between the parties concerning the levels of Intensive hosting services to be provided by Opus. This SLA is attached to and incorporated by reference into the Service Order signed by Customer and Opus and is subject to all terms and conditions set forth in the Master Customer Agreement ("MCA") referred to therein. Capitalized terms used and not defined herein shall have the meanings given them in the MCA.
