Online Service Level AgreementService Level Agreement • July 2nd, 2014
Contract Type FiledJuly 2nd, 2014Abstract— SLA (Service level agreement) is defined by an organization to fulfil its client requirements, the time within which the deliverables should be turned over to the clients. Tracking of SLA can be done manually by checking the status, priority of any particular task. Manual SLA tracking takes time as one has to go over each and every task that needs to be completed.