Common Contracts
1 similar Service Level Addendum contracts
CLASSIC PLATFORM SERVICE LEVEL ADDENDUMService Level Addendum • November 14th, 2018
addendum to the Master Subscription Agreement (the “Agreement”) by and between Serenova, LLC (“Serenova”) and the other contracting party identified in such Agreement (for purposes of this Classic SLA each such other contracting party is “Customer”) with respect to use of the classic version of the hosted contact center platform (the “Service”) by Customer. Where applicable, the defined terms in the Agreement shall have the same meaning in this Classic SLA. However, “Service” within this Classic SLA shall refer only to the Classic Platform.
