Service Level Addendum for SaaSService Level Addendum • May 25th, 2023
This Service Level Addendum for SaaS (this “Service Level Addendum”) is entered into by and between the parties listed, and as of the Effective Date stated, on the quote, referencing agreement or any other agreement that references this Service Level Addendum (the “Referencing Agreement”). For clarity, “Customer” is the specific entity listed on the Referencing Agreement and does not include parents, subsidiaries, or any other affiliated entities (unless specifically listed in the Referencing Agreement). Capitalized terms used but not defined in this document have the meanings assigned to them elsewhere in the Referencing Agreement.
EXHIBIT AService Level Addendum • January 6th, 2022
This Exhibit A (Service Level Addendum) (“SLA”) is subject to and made a part of the Master Subscription Agreement to which this SLA is attached, (the “Agreement”) and is effective as of the date that it is attached to the Agreement (the “SLA Effective Date”). Except as set forth below, the terms of this SLA apply to the on-line Services Customer purchases under an Order Form that SFDC makes generally available to its customers on or after the SLA Effective Date, (collectively “SLA Services”) except (i) to the extent Customer already has an SLA for a Service as part of the Agreement, such SLA remains in full force and effect for such Service and such Service is excluded from the SLA Services and (ii) the Services listed at https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/usla-excluded-services.pdf, (“Excluded Services List”) which may be updated from time to time, provided, any on-line Services Customer purchases under an Order Form that SFDC makes generally av
Last Revised: July, 2018Service Level Addendum • October 13th, 2022
These Service Level Addendum is incorporated into and subject to the Chatitive Platform as a Service Agreement (the “Agreement”) under which Customer acquired its rights to use the Chatitive Services. This Addendum describes the service levels applicable to the Chatitive Services, and is an “Additional Terms of Use” for purposes of the Agreement. Except as otherwise expressly defined in this Addendum, capitalized terms have the meaning ascribed to them in the Agreement.
NOTE: PORTIONS OF THIS EXHIBIT ARE THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST BY THE REGISTRANT TO THE SECURITIES AND EXCHANGE COMMISSION. SUCHPORTIONS HAVE BEEN REDACTED AND ARE MARKED WITH A “[*]” IN PLACE OF THE REDACTED LANGUAGE.Service Level Addendum • November 13th, 2007 • Penson Worldwide Inc • Security brokers, dealers & flotation companies
SunGard Financial Systems LLC and Penson Financial Services, Inc. hereby agree that the document attached hereto labeled “Schedule E Phase3 Service Level Addendum to the Remote Processing Agreement SunGard/Penson Financial Services, Inc.” is the Service Level Addendum originally contemplated in the Amendment, dated July 25, 2006, to that certain Remote Processing Agreement (the “Remote Processing Agreement”) between SunGard Financial Systems LLC (formerly SunGard Financial Systems Inc.) and Penson Financial Services, Inc. dated July 10, 1995 and shall be deemed to form a part of the Remote Processing Agreement as of the date hereof.
ContractService Level Addendum • November 6th, 2022
This Addendum (the “Addendum”) applies to and is made a part of the Order Form entered into between PeopleNet Communications Corporation dba Trimble Transportation, a Trimble company, with principal offices at 4400 Baker Road, Minnetonka, MN 55343 (“Trimble”, “our,” “we”, and “us”) and the customer named on that Order Form (“Customer,” “you” and “your”) (each, a “Party,” and together, the “Parties”) which Order Form expressly incorporates by reference this Addendum, the Master Terms and Conditions (the “Master Terms”), and Supplemental Terms for Telematics SaaS (the “Supplemental Terms”), as well as any other terms referenced on the Order Form (the Order Form with the incorporated terms, any Statements of Work, and any other amendments, addendums, modifications, exhibits and schedules to the foregoing collectively, the “Agreement”). This Addendum will have no independent force or effect except as incorporated by reference into an Order Form. By initialing or executing an Order Form, yo
CLASSIC PLATFORM SERVICE LEVEL ADDENDUMService Level Addendum • November 14th, 2018
addendum to the Master Subscription Agreement (the “Agreement”) by and between Serenova, LLC (“Serenova”) and the other contracting party identified in such Agreement (for purposes of this Classic SLA each such other contracting party is “Customer”) with respect to use of the classic version of the hosted contact center platform (the “Service”) by Customer. Where applicable, the defined terms in the Agreement shall have the same meaning in this Classic SLA. However, “Service” within this Classic SLA shall refer only to the Classic Platform.
ContractService Level Addendum • September 16th, 2024
This Service Level Addendum forms part of the Adra Service Agreement (“Agreement”) and applies to Trintech’s Adra service (the “Service”). Any capitalized terms not defined in this Service Level Addendum will have the meanings ascribed to them in the Agreement. Each may be referred to as a “Party” or jointly the “Parties”.
