Common Contracts
1 similar Service Level Agreement contracts
Appendix L Service Level Agreement (SLA)Service Level Agreement • October 19th, 2020
Downtime < 3 consecutive hours System shall be available twenty-four (24) hours a day seven (7) days a week. "Downtime" shall mean sustained System unavailability due to the failure of the selected Offeror to provide Service(s) for such period. System unavailability is defined as inability to login to the Solution (this does not include slow performance and/or intermittent system errors). Downtime shall not include any System unavailability during approved scheduled maintenance of the System, and Services. Total consecutive hours of downtime excluding approved scheduled maintenance Continual one (1) day of Service per incident Incident is defined as any 3consecutive hour period of Downtime.
