Common Contracts

IT Services’ Service Level Agreement

It Services’ Service Level Agreement • April 5th, 2005

• Contract Type
  It Services’ Service Level Agreement
• Filed
  April 5th, 2005

This service level agreement describes the computer services provided by IT Services in support of computer equipment and software available for students with disabilities through the IPFW Services for Students with Disabilities department(SSD). The standard computer equipment used by the office staff of SSD is covered by the IPFW General IT Support available at http://www.its.ipfw.edu/regs/sla/hdesksla.pdf