Common Contracts
1 similar Service Level Agreement contracts
ContractService Level Agreement • September 13th, 2021
The R.K. Black, Inc. Service Level Agreement (SLA) provides the Clients of R.K. Black, Inc. (d/b/a R.K. Black, Inc. and referred to herein as “RK Black”) service credit remedies based on service performance and availability commitments. Clients may claim service credits as a remedy resulting from RK Black’s non-attainment of a specific performance or availability commitment applicable to an ordered service, subject to the guidelines, procedures, terms, and exclusions set forth in the SLA and the MSA. Capitalized terms used herein not otherwise defined shall have the same meaning ascribed to them in the Enterprise Master Service Agreement.
