Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • May 28th, 2021
Infinity Internet’s network is guaranteed to be available and capable of forwarding IP packets 99.99% of the time, averaged over a calendar month. Infinity Internet’s IP network includes the customer access port (the port on the Infinity Internet aggregation router upon which the customer’s circuit terminates) and the Infinity Internet IP backbone network. The Infinity Internet IP backbone includes Infinity Internet owned and controlled routers and circuits, including any transit connections. Infinity Internet’s Network Availability Guarantee does not include the customer’s Local Area Network (LAN), local access circuit (e.g. local loop), scheduled and unscheduled maintenance events, Customer Premise Equipment (router or CPE), customer caused outages or disruptions, interconnections to or from and within other Internet Service Provider (ISP) networks, Infinity Internet dial-up, DSL or hosting services, and force majeure events. If the Network Availability Guarantee is not met in a cale
