Common Contracts
1 similar It Services Service Level Agreement contracts
IT Services Service Level AgreementIt Services Service Level Agreement • July 7th, 2006
This service level agreement (SLA) describes the computer services IT Services provides to Engineering, Technology and Computer Science (ETCS) faculty and staff workstations configured with the Novell client, systems using the IPFW local area network, and the Computer Science classroom lab located in the ET 109 and the Collaboratory in ET 351. ETCS technical staff will support all faculty and staff workstations not configured with the ITS supported Novell client, various ETCS labs, databases and other special hardware and software systems outside the expertise of ITS. ETCS technical staff currently manage the IP addresses in the ET building.
