ContractService Level Agreement • February 7th, 2024
Contract Type FiledFebruary 7th, 2024This Service Level Agreement (SLA) stipulates the monetary penalties that will be assessed by the State for Contractor noncompliance with the External Quality Review Organization (EQRO) Services Contract and related Task Orders. Should the State determine monetary penalty(ies) are applicable, as specified in Contract Section 6.2, AHCCCS will impose monetary penalties as stipulated in this SLA. AHCCCS reserves the right to amend this SLA annually.