Common Contracts
2 similar Service Level Agreement contracts
ContractService Level Agreement • September 3rd, 2015
Elliottsweb Networks' Service Level Agreement declares that the Network will be available 100% of the time. If Elliottsweb Networks fails to meet this SLA during any given calendar month, Customer's account will be credited. Upon Customer's request, Elliottsweb will issue a credit to Customer for Network Outages in an amount equal to one day's worth of the Monthly Fee paid by Customer, multiplied by each hour (or portion thereof rounded to the next hour) of the cumulative duration of such Network Outages during a particular month. Bandwidth usage will be billed at the rate of $5.00 per gigabyte per month.
Elliottsweb Service Level Agreement and Service AgreementService Level Agreement • August 1st, 2011
Elliottsweb Networks' Service Level Agreement declares that the Network will be available 100% of the time. If Elliottsweb Networks fails to meet this SLA during any given calendar month, Customer's account will be credited. Upon Customer's request, Elliottsweb will issue a credit to Customer for Network Outages in an amount equal to one day's worth of the Monthly Fee paid by Customer, multiplied by each hour (or portion thereof rounded to the next hour) of the cumulative duration of such Network Outages during a particular month. Bandwidth usage will be billed at the rate of $5.00 per gigabyte per month.
