SERVICE LEVEL AGREEMENTService Level Agreement • September 30th, 2020
Contract Type FiledSeptember 30th, 2020This Service Level Agreement (this “SLA”) between NEC Cloud Communications America, Inc. or the reseller of Services from which the applicable Service has been purchased (“Unetek”) and the customer entity purchasing any of the Services (as defined below) (“You”) governs the use of the Cloud Voice Services under the terms of the Master Service Agreement (the “MSA”) between Unetek and customer (“You”) and the relevant product Schedules between Unetek and You and is incorporated into the MSA by reference.