Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • December 14th, 2022
By Email: support@cobweb.comBy Telephone: 0345 223 9000 (Option 1) “Service Status Page” The online information portal available at http://www.service status.info which provides updates on all Severity 1 incidents; “Severity Code” The classification system for all incidents raised with the Service Desk as fully defined in Paragraph 4 below; “SLA Report Period” A full calendar month starting on the 1st of each month
