Common Contracts
1 similar Operational Level Agreement (Ola) contracts
Operating Level Agreement (OLA) TemplateOperational Level Agreement (Ola) • March 22nd, 2007
This template provides a consistent format for all Operating Level Agreements (OLAs) between internal departments of ITS and a recognized IT customer requesting IT services(s). It addresses responsibilities and procedures for these internal departments, whose purpose is to provide IT services and support to the UCSC community. The objective of the OLA is to present a clear, concise and measurable description of the services provided.
