Common Contracts
1 similar Service Level Agreement contracts
July 1, 2019Service Level Agreement • December 2nd, 2019
UNIVERSITY MAIL SERVICE LEVEL AGREEMENT TABLE OF CONTENTS 1.0 Service Level Agreement Overview 1 2.0 Description of Services 1 3.0 Service Costs 1 4.0 Service Provider Responsibilities 1 5.0 Problem Management 1 6.0 Key Performance Indicators and Metrics 2 7.0 Periodic Review Process 2 8.0 Out of Scope Services 3
