Common Contracts
1 similar Service Level Agreement contracts
ContractService Level Agreement • February 29th, 2024
This Service Level Agreement (“SLA”) sets out the performance metrics such as applicable service levels, response times, service windows and availability of the Services. In addition, this Service Level Agreement defines the Service Credits that Customer may be eligible to in case of Leaseweb Service Disruptions. Leaseweb’s Sales Terms and Conditions, Services Specifications and policies and guidelines with respect to the use of its Services (the “Policies”) are also part of the Sales Contract and apply to the Services and any Equipment provided by Leaseweb.
