Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT (“SLA”)Service Level Agreement • May 24th, 2021
General. As used in this SLA, Vector Intelligent Solution, LLC, d/b/a Vector Security Networks, is referred to as “Company” and customer receiving Company’s services (“Services”) is referred to as “Customer”). This SLA is entered into in connection with the master services agreement or similar commercial agreement (“Agreement”) between the Company and Customer. Capitalized terms used, but not defined, in this SLA shall have the respective meanings assigned to them in the Agreement. Company shall provide the Services in a manner which meets or exceeds the service levels in the different SLA metrics (each, a "Service Level"). In the event Company fails to meet or exceed any of the Service Levels (each failure a "Service Level Default"), Customer shall receive the applicable service credit described in the applicable "Remedy" column or paragraph of this SLA, subject to the terms set forth in this SLA. Customer is responsible for requesting an SLA measurement from Company and the measureme
