Common Contracts
1 similar Support Policy and Service Level Agreement contracts
Support Policy and Service Level Agreements (Enterprise Subscriptions Only)Support Policy and Service Level Agreement • February 4th, 2023
This Apollo Support Policy and Service Level Agreement (“Policy”) is subject to the Master Services Agreement between Customer and Apollo (“Agreement”), under which Customer maintains a current enterprise subscription to the Services and Apollo provides the Service that references this Policy. This Policy describes Apollo’s support offering provided by Apollo’s technical support team (“Apollo Support”) in connection with support requests related to bugs, defects, or errors in the Service causing it not to perform in material conformance with the Documentation (“Errors”). This Policy also describes the service level commitments applicable to the Service. This Policy may be updated by Apollo from time to time upon notice (which may be provided through the Service or by posting an updated version of this Policy). Capitalized terms not defined in this Policy shall have the meaning given to them in the Agreement.
