SUPPORT POLICY AND SERVICE LEVEL AGREEMENTSupport Policy and Service Level Agreement • June 9th, 2021
This Snowflake Support Policy and Service Level Agreement (“Policy”) is subject to the agreement between you (“Customer”) and Snowflake Inc. (“Snowflake”) under which Snowflake provides its SaaS data-warehousing service that references this Policy (“Agreement”). This Policy describes Snowflake’s support offering provided by Snowflake’s technical support team (“Snowflake Support”) in connection with support requests related to bugs, defects, or errors in the Service causing it to fail to perform in material conformance with the Documentation (“Errors”). This Policy also describes the service level commitments applicable to certain editions of the Service. Customer shall receive Standard Support or Premier Support for the Edition of the Service as described in the applicable Order Form (“Support Level”). This Policy may be updated by Snowflake from time to time upon notice (which may be provided through the Service or by posting an updated version of this Policy). Capitalized terms not d
SUPPORT POLICY AND SERVICE LEVEL AGREEMENTSupport Policy and Service Level Agreement • January 11th, 2022
This Virtana Support Policy and Service Level Agreement (“Policy”) is subject to the agreement between you (“Customer”) and Virtual Instruments Inc., DBA Virtana. (“Virtana”) under which Virtana provides the Service that references this Policy (“Agreement”). This Policy describes Virtana’s support offering provided by Virtana’s technical support team (“Virtana Support”) in connection with support requests related to bugs, defects, or errors in the Service causing it not to perform in material conformance with the Documentation (“Errors”). This Policy also describes the service level commitments applicable to the Service. This Policy may be updated by Virtana from time to time upon notice (which may be provided through the Service or by posting an updated version of this Policy). Capitalized terms not defined in this Policy shall have the meaning given to them in the Agreement.
SUPPORT POLICY AND SERVICE LEVEL AGREEMENTSupport Policy and Service Level Agreement • September 26th, 2020
This Snowflake Support Policy and Service Level Agreement (“Policy”) describes Snowflake’s support offering (“Snowflake Support”) in connection with Customer reported bugs, defects, or errors in the Service (“Error(s)”). Snowflake Support shall be provided in accordance with the written subscription agreement under which Snowflake provides its cloud data platform as entered into by and between you (“Customer”) and Snowflake (“Agreement”). Customer shall receive Standard Support, Premier Support or Priority Support1 as designated in the applicable Order Form (“Support Level”). This Policy may be updated by Snowflake from time to time.
And Service Level AgreementSupport Policy and Service Level Agreement • November 28th, 2024
This Immuta Support Policy and Service Level Agreement (“Policy”) is subject to the Subscription Form or other agreement between the Licensee (“Customer”) and Immuta, Inc. (“Immuta”) under which Immuta provides the software platform (the “Software”) that references this Policy (“Agreement”). This Policy describes Immuta’s support offering provided by Immuta’s technical support team (“Immuta Support”) in connection with support requests related to bugs, defects, or errors in the Software or Service causing it to fail to perform in material conformance with documentation.
And Service Level AgreementSupport Policy and Service Level Agreement • March 12th, 2021
This Immuta Support Policy and Service Level Agreement (“Policy”) is subject to the Subscription Form or other agreement between you (“Customer”) and Immuta, Inc. (“Immuta”) under which Immuta provides the software platform (the “Software”) that references this Policy (“Agreement”). This Policy describes Immuta’s support offering provided by Immuta’s technical support team (“Immuta Support”) in connection with support requests related to bugs, defects, or errors in the Software causing it to fail to perform in material conformance with documentation.
Support Policy and Service Level Agreements (Enterprise Subscriptions Only)Support Policy and Service Level Agreement • February 4th, 2023
This Apollo Support Policy and Service Level Agreement (“Policy”) is subject to the Master Services Agreement between Customer and Apollo (“Agreement”), under which Customer maintains a current enterprise subscription to the Services and Apollo provides the Service that references this Policy. This Policy describes Apollo’s support offering provided by Apollo’s technical support team (“Apollo Support”) in connection with support requests related to bugs, defects, or errors in the Service causing it not to perform in material conformance with the Documentation (“Errors”). This Policy also describes the service level commitments applicable to the Service. This Policy may be updated by Apollo from time to time upon notice (which may be provided through the Service or by posting an updated version of this Policy). Capitalized terms not defined in this Policy shall have the meaning given to them in the Agreement.
